Customer Outreach Coordinator - SDX
Position Overview:
The Customer Outreach Coordinator provides highly energetic customer outreach with strong levels of interpersonal communications utilizing phone and/or computer avenues.
This essential teammate will be knowledgeable about Pella's products, installation options, and Pella processes.
Responsibilities/Accountabilities:
Confirm and follow up with customers regarding sales appointments.
Build rapport with customers and provide pertinent feedback about the customer experience to the Sales Manager.
Pursue active and dormant opportunities to generate sales or appointments.
Effectively communicate customer information gained over the phone to the Sales Consultant to further the sales closing process.
Gain experience with product knowledge, installation techniques, and selling processes to answer customer questions and overcome objections.
Assist in the training of new team members in the Sales Development Experience program.
Input and maintain accurate information in Salesforce and utilize to generate reports.
Become proficient in the use of PQM, Salesforce, Microsoft Outlook, all office equipment, and processes related to sales operations.
Skills/Knowledge:
Provide superb customer service Excellent communication skills (written and verbal) Works collaboratively with Pella team members and customers Enjoys working in fast-paced environment with a high sense of urgency Strong problem-solving skills Seeks out internal experts and utilizes their knowledge Adaptable to changing processes and priorities Focused on details and follow through Proficiency with Microsoft Office (specifically Excel) and ability to learn internal software programs and applications
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or
Experience:
Must have High School Diploma or GED AA or Technical degree preferred, 1-3 year's sales, customer service, or general business experience preferred.
Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.
Computer Skills:
Proficiency required in use of Microsoft Word, Excel, and Outlook.
The ability to quickly and competently learn other computer software packages is required.
Will be expected to develop proficiency in Pella proprietary software (i.
e.
Salesforce, PQM, Allego, PSI, etc.
)Communication Skills:
Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills.
Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals.
Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers.
Must display excellent phone and email etiquette.
Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.
Professional Skills:
Must be a team player and exhibit a strong desire to learn and promote self-growth.
Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion.
Attention to detail is required.
Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines.
Must be able to develop trust, respect, and confidence of customers, coworkers and managers.
Must present in a clean and neat physical appearance.
Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.
Mathematical Skills:
Ability to compile and decipher information in spreadsheet format.
Candidate must be able to do simple math involved in pricing and field measurements.
Physical Demands:
The physical demands described here are representative of those that must be met be an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and talk or hear.
The employee is occasionally required to sit, stoop, kneel, crouch, or crawl; and taste or smell.
The employee must occasionally lift and/or move up to 30 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Time commitment required of this position will vary with the seasons.
Work Environment:
Work environment with this job primarily includes the typical office environment.
The noise level of this job is typically moderate.
Employees in office positions may occasionally enter warehouse work areas.
This job description is not all-inclusive and serves as a guideline.
This position is also responsible for ensuring optimal customer service as it relates to the company's objectives.
Recommended Skills Adaptability Attention To Detail Audio Equipments Communication Construction Coordinating Estimated Salary: $20 to $28 per hour based on qualifications.
The Customer Outreach Coordinator provides highly energetic customer outreach with strong levels of interpersonal communications utilizing phone and/or computer avenues.
This essential teammate will be knowledgeable about Pella's products, installation options, and Pella processes.
Responsibilities/Accountabilities:
Confirm and follow up with customers regarding sales appointments.
Build rapport with customers and provide pertinent feedback about the customer experience to the Sales Manager.
Pursue active and dormant opportunities to generate sales or appointments.
Effectively communicate customer information gained over the phone to the Sales Consultant to further the sales closing process.
Gain experience with product knowledge, installation techniques, and selling processes to answer customer questions and overcome objections.
Assist in the training of new team members in the Sales Development Experience program.
Input and maintain accurate information in Salesforce and utilize to generate reports.
Become proficient in the use of PQM, Salesforce, Microsoft Outlook, all office equipment, and processes related to sales operations.
Skills/Knowledge:
Provide superb customer service Excellent communication skills (written and verbal) Works collaboratively with Pella team members and customers Enjoys working in fast-paced environment with a high sense of urgency Strong problem-solving skills Seeks out internal experts and utilizes their knowledge Adaptable to changing processes and priorities Focused on details and follow through Proficiency with Microsoft Office (specifically Excel) and ability to learn internal software programs and applications
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or
Experience:
Must have High School Diploma or GED AA or Technical degree preferred, 1-3 year's sales, customer service, or general business experience preferred.
Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.
Computer Skills:
Proficiency required in use of Microsoft Word, Excel, and Outlook.
The ability to quickly and competently learn other computer software packages is required.
Will be expected to develop proficiency in Pella proprietary software (i.
e.
Salesforce, PQM, Allego, PSI, etc.
)Communication Skills:
Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills.
Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals.
Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers.
Must display excellent phone and email etiquette.
Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.
Professional Skills:
Must be a team player and exhibit a strong desire to learn and promote self-growth.
Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion.
Attention to detail is required.
Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines.
Must be able to develop trust, respect, and confidence of customers, coworkers and managers.
Must present in a clean and neat physical appearance.
Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.
Mathematical Skills:
Ability to compile and decipher information in spreadsheet format.
Candidate must be able to do simple math involved in pricing and field measurements.
Physical Demands:
The physical demands described here are representative of those that must be met be an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and talk or hear.
The employee is occasionally required to sit, stoop, kneel, crouch, or crawl; and taste or smell.
The employee must occasionally lift and/or move up to 30 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Time commitment required of this position will vary with the seasons.
Work Environment:
Work environment with this job primarily includes the typical office environment.
The noise level of this job is typically moderate.
Employees in office positions may occasionally enter warehouse work areas.
This job description is not all-inclusive and serves as a guideline.
This position is also responsible for ensuring optimal customer service as it relates to the company's objectives.
Recommended Skills Adaptability Attention To Detail Audio Equipments Communication Construction Coordinating Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
